COVID-19 NOTICE

COVID-19 IMPORTANT UPDATES: 

Please note we are experiencing increased processing times due to increased demand and supply chain management. Your order may take longer than our standard processing time to ship. We are currently running up to 6 days of processing time before an order is shipped. Couriers are also facing delays during this time. We are doing our best to fulfill orders subject to product availability. Modifications to your order may be required, we will inform you of this. Once your order is assigned an "AWAITING SHIPMENT" status, we will be unable to initiate a cancellation. Tracking links are assigned prior to courier pickup (Monday - Friday) and are updated when the courier scans the package either on pickup or at the terminal. All sales are final, we are not accepting any returns/exchange at this time. Lastly, please stay safe and we appreciate all the support. Our team is working around the clock to serve you. 

 

COURIER DELAYS: PLEASE TAKE NOTE OF THE BELOW

 

Please note you may experience delays in transit from couriers, this is something which is out of our control. We cannot guarantee any delivery dates, customers should anticipate delays when ordering. Couriers have removed all guarantees, as such we cannot provide compensation or remedy for delays in shipping. If you have a courier you prefer, make a note at checkout. Tracking links may take time to update.

 

CANADA POST : Customers should anticipate delays as important safety measures, including physical distancing, means it takes longer to process heavy parcel volumes. Please track your item. Our call centres have no further information.

 

PUROLATOR : https://www.purolator.com/en/service-alerts-updates/articles/service-alert-changes-service-response-covid-19

 

FEDEX : https://www.fedex.com/en-ca/coronavirus.html

 

UPS : https://www.ups.com/ca/en/service-alerts.page?id=alert1

 

Canpar: https://www.canpar.com/en/media_centre.jsp

 

Loomis: Due to increased volumes, please be aware we are encountering delays. Please monitor your shipments online and sign up for automated email updates on your shipments. Requests for redirects will be processed within 48 hours. Our Customer Service is experiencing high call and live chat volumes with higher than normal wait times. Please follow our news section for more updates. Thank you for your understanding.